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Welcome to Pika Bloom!

Terms & Conditions

Welcome to Pika Bloom. These Terms and Conditions (“Terms”) govern your access to and use of our website and services. By using our site, placing an order, or interacting with our brand in any way, you agree to be bound by the following terms.


1. About Us

Pika Bloom FZ-LLC maintains the website www.pikabloom.co. We are a UAE-based brand offering safe, functional, and beautifully crafted products for children. Our website is hosted on Shopify Inc., which provides the e-commerce platform through which we offer our products and services.


2. Product Information

We make every effort to ensure that product descriptions, images, and prices are accurate. However, we cannot guarantee that your device’s display will reflect the exact color, scale, or details of a product.

  • All products are subject to availability.

  • Prices are listed in AED and exclude VAT, unless otherwise stated.


3. Orders & Payment

By placing an order, you agree to:

  • Provide accurate, current, and complete information.

  • Understand that orders are confirmed only upon receipt of full payment.

  • Accept that we reserve the right to cancel or refuse any order at our sole discretion.

Payment Methods Accepted:

  • Visa or MasterCard debit and credit cards in AED (via Shopify-secured payment gateway)

  • Cash on Delivery (where applicable)

Important:

  • The displayed price and currency at checkout will be the same as shown on your transaction receipt.

  • The amount charged will reflect in your card’s billing currency based on your provider’s exchange rate.


4. Shipping & Delivery

Please refer to our Shipping Policy for complete details.

  • Orders are generally processed within 2 business days.

  • Standard UAE delivery takes 3–5 business days.

  • Delivery times may vary during public holidays or peak seasons.


5. Returns & Refunds

Please refer to our Return & Refund Policy for full terms.

  • Items can be returned within 7 days, subject to inspection and conditions.

  • Silicone products and personal care items are non-returnable unless faulty.

  • Refunds are processed to the original payment method within 7–10 business days of approval.


6. User Conduct

By using our website, you agree not to:

  • Use it for unlawful, abusive, or fraudulent purposes

  • Attempt unauthorized access to our systems

  • Reproduce, duplicate, copy, or exploit any part of the site or services without express written consent



7. Eligibility & Age Restrictions

Users under the age of 18 are not permitted to register or transact on this website. If you are a minor, you must use this site only under the supervision of a parent or legal guardian.


8. Cardholder Responsibilities

Cardholders must retain a copy of transaction records and the website’s terms and policies.

The user is responsible for maintaining the confidentiality of their account, login credentials, and all activity under their account.


9. Restricted Countries

We do not trade with or provide services to individuals or entities located in OFAC-sanctioned countries or any region restricted by UAE or international regulations.


10. Intellectual Property

All website content — including text, logos, images, graphics, and product names — is the intellectual property of Pika Bloom FZ-LLC. It is protected under UAE copyright and trademark laws. You may not copy, reproduce, or republish any content without prior written permission.


11. Privacy

We take your privacy seriously. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.


12. Limitation of Liability

To the fullest extent permitted by UAE law, Pika Bloom shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability shall not exceed the value of the product purchased.


13. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the jurisdiction of the UAE courts.


14. Payment Confirmation

Once a payment is successfully processed, a confirmation notice will be sent to the customer via the registered email address within 24 hours of payment. This confirmation will include the order details, payment reference, and product summary.


15. Changes to These Terms

We may update these Terms from time to time. All modifications will be posted on this page and are effective immediately upon posting. Continued use of our website constitutes acceptance of the revised Terms.


16. Contact Us

If you have any questions about these Terms or your order, feel free to reach out:

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