Cancellation Policy

 

At Pika Bloom, we aim to ensure your satisfaction with every purchase. However, we understand that sometimes plans change.

1. Cancellation Window

• You may request to cancel your order within 12 hours of placing it, provided the order has not yet been processed or shipped.

• Once an order is packed or dispatched, it cannot be cancelled.

2. How to Request a Cancellation

To request a cancellation, please contact us as soon as possible via:

• 📧 Email: pikabloomofficial@gmail.com

• 📞 WhatsApp: +971 50 195 2379

Include your order number and reason for cancellation in the message.

3. Refund Process

• If your cancellation request is approved, the full amount will be refunded to your original payment method within 7–10 business days.

• For Cash on Delivery (COD) orders, no charges will apply if cancelled within the allowed window.

4. Exceptions

• Personal care items and silicone-based products cannot be cancelled once processed, due to hygiene reasons.

• Orders placed during sales, promotions, or using discount codes may not be eligible for cancellation.